Defective or damaged items will be replaced upon return, please call us at 1-888-627-0361 as soon as you notice a problem so we can begin the process.
Size exchanges are welcomed, if we sent a size other than you ordered by mistake there is no charge, if you ordered the wrong size we only charge of the return Fedex shipment of your replacement item, no restocking fees or charges on size exchanges.
Shipping is not refundable unless an item was sent in error or was defective and we cannot replace it.
No returns without a return authorization number please. Call 1-888-627-0361 with a description of your problem for a number. All returns sent without a RA number are subject to a 15% restocking fee. All items must be returned in the exact same condition they were sent- new items must be returned new, unused and undamaged. Items returned damaged or used will not be refunded. Returns must be intiated within 10 days of when you receive the item, and we must receive the return within 15 days of authorizing it.
If your item is delivered damaged from Fedex or USPS, you must notify us within 72 hours of receipt so we can begin the claim process.
A few notes on how shipping works.
If your order is needed in a hurry, CALL US. That way we can both tell you if we can get your order to you in time and if we have your item in stock. 1-888-627-0361. Any option other than Fedex Ground, such as next day service, must come from a call in order so we can verify it can ship in time.
USPS is only used for AK, HI and APO's
We strive to ship most orders within 2-3 business days of getting them, and all in stock orders generally ship within 5 business days at latest.. If an item is out of stock and we do not expect to get more in order to ship your order within 10 business days, we will contact you via email or phone to determine if you wish to wait or cancel your order.
Fedex will not deliver on Saturday unless you use Next day Express AND you pay an extra fee for Saturday Delivery. If you want this option you must call us, it is not offered on the website. This option is VERY expensive.
Fedex express options will in most cases get your order to you in that many business days from the day it is shipped, not from the day you placed the order. A business day is a non-holiday week day. Once again, if you need an order in a hurry, please call us to make sure we can expedite the order. Just choosing an expedited shipping option does not mean your order will ship that same day.
Fedex generally picks up here around 4:30 PM. That means if you need an order shipped same day, we need to know about it before 2:30 at the very latest to pull your order, pack it, do the paperwork, and make sure it gets on the truck. Orders placed after 2:30 will have to wait for the next business day to ship at the earliest.
You will get a confirmation email when you place your order will contain a link that will allow you to track your order status. Visit it back and you can see your tracking number. Fedex will show a projected delivery date, however that date is not accurate until your order shows that it has been picked up by the Fedex driver. If you use AOL, another ISP with an overly restrictive spam filter, or entered your email wrong you may not get this link. If you do not, check your spam filters and then email us.